/* ============================================================
   BT Ticket — Light UI v3  (matches design mockup)
   ============================================================ */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap');

:root {
  /* Colors */
  --primary:       #2563eb;
  --primary-light: #eff6ff;
  --primary-mid:   #bfdbfe;
  --primary-dark:  #1d4ed8;
  --primary-hover: #3b82f6;

  --bg:        #f0f4f9;
  --sidebar-bg:#ffffff;
  --topbar-bg: #ffffff;
  --card-bg:   #ffffff;
  --card-border:#e8edf3;
  --card-shadow:0 1px 4px rgba(0,0,0,.06),0 4px 16px rgba(0,0,0,.04);

  --t1: #1e293b;
  --t2: #475569;
  --t3: #94a3b8;
  --t4: #cbd5e1;

  /* Status */
  --open:     #3b82f6;
  --open-bg:  #eff6ff;
  --prog:     #f59e0b;
  --prog-bg:  #fffbeb;
  --wait:     #8b5cf6;
  --wait-bg:  #f5f3ff;
  --resolved: #10b981;
  --res-bg:   #ecfdf5;
  --closed:   #64748b;
  --clos-bg:  #f8fafc;
  --cancel:   #ef4444;
  --can-bg:   #fef2f2;

  /* Priority */
  --crit-c:   #ef4444;
  --crit-bg:  #fef2f2;
  --high-c:   #f59e0b;
  --high-bg:  #fffbeb;
  --norm-c:   #3b82f6;
  --norm-bg:  #eff6ff;
  --low-c:    #94a3b8;
  --low-bg:   #f8fafc;

  --r:   12px;
  --rs:  8px;
  --rxs: 6px;
  --sw:  220px;
  --th:  60px;
}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{
  font-family:'Inter','Segoe UI',system-ui,sans-serif;
  font-size:14px;background:var(--bg);color:var(--t1);
  line-height:1.6;min-height:100vh;
  -webkit-font-smoothing:antialiased;
}
a{color:var(--primary);text-decoration:none;transition:color .15s}
a:hover{color:var(--primary-dark)}
button,input,select,textarea{font-family:inherit}
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:99px}
::-webkit-scrollbar-thumb:hover{background:#94a3b8}

/* ══════════════════ SIDEBAR ══════════════════ */
.sidebar{
  position:fixed;top:0;left:0;
  width:var(--sw);height:100vh;
  background:var(--sidebar-bg);
  border-right:1px solid var(--card-border);
  display:flex;flex-direction:column;
  z-index:300;
  transition:transform .28s cubic-bezier(.4,0,.2,1);
  box-shadow:2px 0 8px rgba(0,0,0,.04);
}
.sidebar.collapsed{transform:translateX(calc(-1 * var(--sw)))}

.sidebar-brand{
  display:flex;align-items:center;gap:10px;
  padding:0 18px;height:var(--th);
  border-bottom:1px solid var(--card-border);
  flex-shrink:0;
}
.brand-logo{
  width:32px;height:32px;
  background:linear-gradient(135deg,#2563eb,#60a5fa);
  border-radius:8px;
  display:flex;align-items:center;justify-content:center;
  flex-shrink:0;
}
.brand-logo svg{width:18px;height:18px}
.brand-name{font-size:16px;font-weight:800;color:var(--t1);letter-spacing:-.4px}

.sidebar-nav{flex:1;overflow-y:auto;padding:10px 10px 16px}
.sidebar-nav::-webkit-scrollbar{width:0}

.nav-section-label{
  font-size:10.5px;font-weight:700;text-transform:uppercase;
  letter-spacing:.1em;color:var(--t3);
  padding:14px 8px 5px;display:block;
}
.nav-item{
  display:flex;align-items:center;gap:10px;
  padding:9px 12px;border-radius:var(--rs);
  color:var(--t2);font-size:13.5px;font-weight:500;
  cursor:pointer;transition:all .15s;
  margin-bottom:1px;
}
.nav-item:hover{background:#f1f5f9;color:var(--t1);text-decoration:none}
.nav-item.active{
  background:var(--primary-light);
  color:var(--primary);font-weight:600;
}
.nav-item .ni{
  width:20px;height:20px;
  display:flex;align-items:center;justify-content:center;
  font-size:14px;flex-shrink:0;color:var(--t3);
}
.nav-item:hover .ni{color:var(--t2)}
.nav-item.active .ni{color:var(--primary)}

.sidebar-footer{
  padding:10px;border-top:1px solid var(--card-border);flex-shrink:0;
}
.sfu{
  display:flex;align-items:center;gap:10px;
  padding:8px 10px;border-radius:var(--rs);
  background:#f8fafc;border:1px solid var(--card-border);
}
.sfu-av{
  width:32px;height:32px;border-radius:50%;
  background:linear-gradient(135deg,#2563eb,#7c3aed);
  display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:700;color:#fff;flex-shrink:0;
}
.sfu-name{font-size:12.5px;font-weight:600;color:var(--t1);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sfu-role{font-size:11px;color:var(--t3)}
.sidebar-copyright{padding:0 18px 12px;font-size:11px;color:var(--t3);line-height:1.5}

/* ══════════════════ MAIN ══════════════════ */
.main-wrapper{
  margin-left:var(--sw);min-height:100vh;
  display:flex;flex-direction:column;
  transition:margin .28s cubic-bezier(.4,0,.2,1);
  min-width:0;overflow-x:hidden;
}
.sidebar.collapsed ~ .main-wrapper{margin-left:0}

/* ══════════════════ TOPBAR ══════════════════ */
.topbar{
  position:sticky;top:0;z-index:200;
  height:var(--th);
  background:var(--topbar-bg);
  border-bottom:1px solid var(--card-border);
  display:flex;align-items:center;
  padding:0 24px;gap:14px;
  box-shadow:0 1px 4px rgba(0,0,0,.04);
}
.topbar-title{font-size:20px;font-weight:800;color:var(--t1);letter-spacing:-.4px}
.toggle-btn{
  width:34px;height:34px;
  background:transparent;border:1px solid var(--card-border);
  border-radius:var(--rxs);color:var(--t2);
  display:flex;align-items:center;justify-content:center;
  cursor:pointer;transition:all .15s;font-size:13px;
  display:none;
}
.toggle-btn:hover{background:#f1f5f9;color:var(--t1)}

.topbar-search{
  display:flex;align-items:center;gap:9px;
  background:#f8fafc;border:1px solid var(--card-border);
  border-radius:var(--rs);padding:8px 14px;
  width:260px;transition:all .15s;
}
.topbar-search:focus-within{border-color:var(--primary);background:#fff;box-shadow:0 0 0 3px rgba(37,99,235,.1)}
.topbar-search i{color:var(--t3);font-size:13px;flex-shrink:0}
.topbar-search input{border:none;background:transparent;outline:none;font-size:13.5px;color:var(--t1);width:100%}
.topbar-search input::placeholder{color:var(--t3)}

.topbar-right{margin-left:auto;display:flex;align-items:center;gap:8px}
.tb-icon-btn{
  width:36px;height:36px;
  background:transparent;border:1px solid var(--card-border);
  border-radius:var(--rs);color:var(--t2);
  display:flex;align-items:center;justify-content:center;
  cursor:pointer;transition:all .15s;font-size:14px;
  position:relative;text-decoration:none;
}
.tb-icon-btn:hover{background:#f1f5f9;color:var(--t1)}
.tb-notif-count{
  position:absolute;top:-5px;right:-5px;
  min-width:17px;height:17px;
  background:var(--primary);color:#fff;
  font-size:10px;font-weight:700;border-radius:99px;
  display:flex;align-items:center;justify-content:center;
  border:2px solid #fff;padding:0 3px;
}

.topbar-user{
  display:flex;align-items:center;gap:9px;
  padding:6px 12px;
  border:1px solid var(--card-border);
  border-radius:var(--rs);background:#f8fafc;
  cursor:default;
}
.tu-av{
  width:28px;height:28px;border-radius:50%;
  background:linear-gradient(135deg,#2563eb,#7c3aed);
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:700;color:#fff;flex-shrink:0;
}
.tu-info{display:flex;flex-direction:column;line-height:1.3}
.tu-name{font-size:12.5px;font-weight:600;color:var(--t1)}
.tu-role{font-size:10.5px;color:var(--t3)}
.logout-btn{
  width:36px;height:36px;
  background:transparent;border:1px solid var(--card-border);
  border-radius:var(--rs);color:var(--t2);
  display:flex;align-items:center;justify-content:center;
  transition:all .15s;text-decoration:none;font-size:13px;
}
.logout-btn:hover{background:#fef2f2;color:#ef4444;border-color:#fecaca}

/* ══════════════════ CONTENT ══════════════════ */
.content{flex:1;padding:24px 28px;max-width:1500px;width:100%;min-width:0;box-sizing:border-box}

.page-header{
  display:flex;align-items:center;justify-content:space-between;
  margin-bottom:22px;gap:12px;flex-wrap:wrap;
}
.ph-left{display:flex;align-items:center;gap:10px}
.ph-title{font-size:20px;font-weight:800;color:var(--t1);letter-spacing:-.3px}
.ph-sub{font-size:12.5px;color:var(--t3);margin-top:1px}
.page-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}

/* ══════════════════ CARDS ══════════════════ */
.card{
  background:var(--card-bg);border:1px solid var(--card-border);
  border-radius:var(--r);overflow:hidden;
  box-shadow:var(--card-shadow);
}
.card-header{
  display:flex;align-items:center;justify-content:space-between;
  padding:14px 20px;border-bottom:1px solid var(--card-border);
}
.card-header h3{
  font-size:14px;font-weight:700;color:var(--t1);
  display:flex;align-items:center;gap:8px;
}
.card-header h3 i{color:var(--primary);font-size:13px}
.card-body{padding:20px}
.card-body.p-0{padding:0}
.mb-3{margin-bottom:16px}
.mb-4{margin-bottom:20px}

/* ══════════════════ STAT CARDS ══════════════════ */
.stats-row{
  display:grid;
  grid-template-columns:repeat(auto-fill,minmax(210px,1fr));
  gap:16px;margin-bottom:22px;
}
.stat-card{
  background:var(--card-bg);border:1px solid var(--card-border);
  border-radius:var(--r);padding:20px 22px;
  box-shadow:var(--card-shadow);
  display:flex;align-items:center;gap:18px;
  transition:box-shadow .2s,transform .2s;
}
.stat-card:hover{box-shadow:0 4px 20px rgba(0,0,0,.1);transform:translateY(-2px)}
.stat-icon{
  width:48px;height:48px;border-radius:12px;
  display:flex;align-items:center;justify-content:center;
  font-size:20px;flex-shrink:0;
}
.si-blue   {background:#dbeafe;color:#2563eb}
.si-cyan   {background:#cffafe;color:#0891b2}
.si-green  {background:#dcfce7;color:#16a34a}
.si-amber  {background:#fef3c7;color:#d97706}
.si-rose   {background:#fee2e2;color:#dc2626}
.si-violet {background:#ede9fe;color:#7c3aed}
.si-gray   {background:#f1f5f9;color:#64748b}
.si-indigo {background:#e0e7ff;color:#4338ca}
.stat-body{min-width:0}
.stat-value{font-size:28px;font-weight:800;color:var(--t1);line-height:1;letter-spacing:-1px}
.stat-label{font-size:12.5px;color:var(--t3);margin-top:4px;font-weight:500}
.stat-sub{font-size:11.5px;color:var(--t3);margin-top:2px}

/* ══════════════════ DASHBOARD GRID ══════════════════ */
.dash-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}
@media(max-width:1100px){.dash-grid{grid-template-columns:1fr}}
.dash-grid-3{display:grid;grid-template-columns:1fr 1fr 360px;gap:18px}
@media(max-width:1300px){.dash-grid-3{grid-template-columns:1fr 1fr}}
@media(max-width:900px){.dash-grid-3{grid-template-columns:1fr}}

/* Activity table rows */
.act-row{display:flex;align-items:center;gap:12px;padding:10px 20px;border-bottom:1px solid #f1f5f9}
.act-row:last-child{border-bottom:none}
.act-av{
  width:30px;height:30px;border-radius:50%;
  background:linear-gradient(135deg,#dbeafe,#ede9fe);
  display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:700;color:var(--primary);flex-shrink:0;
}
.act-info{flex:1;min-width:0}
.act-user{font-size:13px;font-weight:600;color:var(--t1)}
.act-desc{font-size:12.5px;color:var(--t2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.act-action-badge{
  font-size:11px;font-weight:600;padding:3px 9px;
  border-radius:99px;white-space:nowrap;
}
.act-action-badge.new   {background:#dcfce7;color:#16a34a}
.act-action-badge.update{background:#dbeafe;color:#2563eb}
.act-action-badge.closed{background:#f1f5f9;color:#64748b}
.act-action-badge.status{background:#fef3c7;color:#d97706}
.act-action-badge.note  {background:#ede9fe;color:#7c3aed}
.act-date{font-size:11.5px;color:var(--t3);white-space:nowrap}

/* Technician bar rows */
.load-row{display:flex;align-items:center;gap:12px;padding:10px 20px;border-bottom:1px solid #f1f5f9}
.load-row:last-child{border-bottom:none}
.load-av{
  width:30px;height:30px;border-radius:50%;
  background:#dbeafe;display:flex;align-items:center;
  justify-content:center;font-size:11px;font-weight:700;
  color:var(--primary);flex-shrink:0;
}
.load-info{flex:1;min-width:0}
.load-name{font-size:13px;font-weight:600;color:var(--t1)}
.load-bar-wrap{height:5px;background:#f1f5f9;border-radius:99px;margin-top:4px;overflow:hidden}
.load-bar{height:100%;background:linear-gradient(90deg,#2563eb,#60a5fa);border-radius:99px;transition:width .5s}
.load-count{font-size:12.5px;font-weight:700;color:var(--primary);white-space:nowrap}

/* Priority bars */
.prio-row{display:flex;align-items:center;gap:12px;padding:8px 20px;border-bottom:1px solid #f1f5f9}
.prio-row:last-child{border-bottom:none}
.prio-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}
.prio-label{font-size:13px;color:var(--t2);flex:1;font-weight:500}
.prio-bar-wrap{width:140px;max-width:100%;flex-shrink:1;height:5px;background:#f1f5f9;border-radius:99px;overflow:hidden}
.prio-bar{height:100%;border-radius:99px;transition:width .5s}
.prio-count{font-size:13px;font-weight:700;color:var(--t1);width:60px;text-align:right}

/* ══════════════════ TICKET COMPONENTS ══════════════════ */
.ticket-no{
  font-family:'Cascadia Code','Fira Code','SF Mono',monospace;
  font-size:12px;font-weight:700;
  color:var(--primary);background:var(--primary-light);
  padding:3px 9px;border-radius:var(--rxs);
  border:1px solid var(--primary-mid);
  white-space:nowrap;display:inline-block;
}
.ticket-no:hover{background:var(--primary);color:#fff;border-color:var(--primary);text-decoration:none}

.ticket-grid{display:grid;grid-template-columns:1fr 280px;gap:18px;align-items:start}
@media(max-width:1024px){.ticket-grid{grid-template-columns:1fr}}

.ticket-desc-box{
  background:#f8fafc;border:1px solid var(--card-border);
  border-radius:var(--rs);padding:16px;
  font-size:14px;line-height:1.8;color:var(--t2);white-space:pre-wrap;
}

/* Comments */
.comment-item{padding:16px 20px;border-bottom:1px solid #f1f5f9}
.comment-item:last-child{border-bottom:none}
.comment-item.comment-internal{background:#faf5ff;border-left:3px solid #8b5cf6}
.comment-header{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.c-av{
  width:28px;height:28px;border-radius:50%;
  background:linear-gradient(135deg,#2563eb,#7c3aed);
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:700;color:#fff;flex-shrink:0;
}
.c-author{font-weight:700;color:var(--t1);font-size:13px}
.c-time{font-size:11px;color:var(--t3);margin-left:auto}
.comment-body{font-size:13.5px;color:var(--t2);line-height:1.7}

/* History */
.history-item{display:flex;gap:10px;padding:6px 20px;font-size:12.5px}
.h-lw{display:flex;flex-direction:column;align-items:center;padding-top:4px;flex-shrink:0}
.h-dot{width:7px;height:7px;border-radius:50%;background:#fff;border:2px solid var(--primary);flex-shrink:0}
.h-line{width:1px;flex:1;background:#e2e8f0;margin-top:3px}
.history-item:last-child .h-line{display:none}
.h-content{flex:1;padding-bottom:10px}
.h-desc{color:var(--t2)}
.h-arrow{margin:0 4px;color:var(--t4)}
.h-to{color:var(--primary);font-weight:600}
.h-meta{color:var(--t3);font-size:11px;margin-top:2px}

/* Attachments */
.attach-grid{display:flex;flex-wrap:wrap;gap:8px}
.attach-chip{
  display:flex;align-items:center;gap:7px;
  padding:6px 12px;border-radius:var(--rs);
  background:#f8fafc;border:1px solid var(--card-border);
  font-size:12.5px;color:var(--t2);transition:all .15s;text-decoration:none;
}
.attach-chip:hover{background:var(--primary-light);border-color:var(--primary-mid);color:var(--primary);text-decoration:none}
.attach-chip i{color:var(--primary)}
.attach-chip .a-size{color:var(--t3);font-size:11px}

/* Info table */
.info-table{width:100%;border-collapse:collapse}
.info-table tr{border-bottom:1px solid #f1f5f9}
.info-table tr:last-child{border-bottom:none}
.info-table td{padding:9px 0;font-size:13px;vertical-align:middle}
.info-table td:first-child{color:var(--t3);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;width:42%;padding-right:8px}

/* ══════════════════ BUTTONS ══════════════════ */
.btn{
  display:inline-flex;align-items:center;justify-content:center;
  gap:7px;padding:8px 16px;border-radius:var(--rs);
  border:none;cursor:pointer;font-size:13px;font-weight:600;
  transition:all .15s;text-decoration:none;white-space:nowrap;line-height:1.4;
}
.btn:hover{text-decoration:none}
.btn-primary{background:var(--primary);color:#fff}
.btn-primary:hover{background:var(--primary-dark);color:#fff;box-shadow:0 4px 14px rgba(37,99,235,.35)}
.btn-secondary{background:#f1f5f9;color:var(--t1);border:1px solid var(--card-border)}
.btn-secondary:hover{background:#e2e8f0;color:var(--t1)}
.btn-ghost{background:transparent;color:var(--t2);border:1px solid var(--card-border)}
.btn-ghost:hover{background:#f1f5f9;color:var(--t1)}
.btn-success{background:#16a34a;color:#fff}
.btn-success:hover{background:#15803d}
.btn-warning{background:#d97706;color:#fff}
.btn-warning:hover{background:#b45309}
.btn-danger{background:#dc2626;color:#fff}
.btn-danger:hover{background:#b91c1c}
.btn-sm{padding:6px 12px;font-size:12px}
.btn-xs{padding:3px 9px;font-size:11px;border-radius:var(--rxs)}
.btn-icon{width:32px;height:32px;padding:0;border-radius:var(--rxs)}
.btn-full{width:100%}

/* ══════════════════ FORMS ══════════════════ */
.form-group{margin-bottom:16px}
label,.form-label{
  display:block;font-size:13px;font-weight:600;color:var(--t2);
  margin-bottom:6px;
}
.form-control{
  width:100%;padding:9px 13px;
  background:#fff;border:1.5px solid #e2e8f0;
  border-radius:var(--rs);color:var(--t1);font-size:13.5px;
  transition:all .15s;outline:none;
}
.form-control:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(37,99,235,.1)}
.form-control::placeholder{color:var(--t3)}
textarea.form-control{resize:vertical;min-height:100px}
select.form-control{cursor:pointer}
.form-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px}
.form-check{display:flex;align-items:center;gap:8px;margin-bottom:10px}
.form-check-input{width:16px;height:16px;accent-color:var(--primary);cursor:pointer}
.form-check-label{font-size:13.5px;color:var(--t2);cursor:pointer;font-weight:500}
.form-actions{display:flex;gap:10px;margin-top:22px;flex-wrap:wrap;align-items:center}
.form-hint{font-size:11.5px;color:var(--t3);margin-top:4px}
.required{color:#ef4444}

.input-icon-wrap{position:relative}
.input-icon-wrap .fi{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--t3);font-size:13px;pointer-events:none}
.input-icon-wrap .form-control{padding-left:37px}

/* ══════════════════ ALERTS ══════════════════ */
.alert{display:flex;align-items:flex-start;gap:10px;padding:12px 16px;border-radius:var(--rs);font-size:13.5px;margin-bottom:16px;border:1px solid transparent}
.alert-success{background:#f0fdf4;border-color:#bbf7d0;color:#166534}
.alert-danger  {background:#fef2f2;border-color:#fecaca;color:#991b1b}
.alert-warning {background:#fffbeb;border-color:#fde68a;color:#92400e}
.alert-info    {background:#eff6ff;border-color:#bfdbfe;color:#1e40af}

/* ══════════════════ TABLES ══════════════════ */
.table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch;max-width:100%}
.table{width:100%;border-collapse:collapse;font-size:13.5px}
.table thead tr{border-bottom:2px solid #f1f5f9}
.table th{
  padding:10px 16px;font-size:11px;font-weight:700;
  text-transform:uppercase;letter-spacing:.07em;
  color:var(--t3);white-space:nowrap;background:#fafafa;
}
.table td{padding:11px 16px;border-bottom:1px solid #f1f5f9;vertical-align:middle;color:var(--t2)}
.table tbody tr:last-child td{border-bottom:none}
.table tbody tr{transition:background .1s}
.table tbody tr:hover{background:#fafbff}
@media(max-width:768px){
  .table th,.table td{padding:8px 10px;font-size:12px}
  .table .hide-mobile{display:none}
}

/* ══════════════════ BADGES ══════════════════ */
.badge{
  display:inline-flex;align-items:center;gap:4px;
  padding:3px 10px;border-radius:99px;
  font-size:11px;font-weight:700;letter-spacing:.02em;
  white-space:nowrap;
}
.badge-open      {background:var(--open-bg);color:var(--open)}
.badge-inprogress{background:var(--prog-bg);color:var(--prog)}
.badge-waiting   {background:var(--wait-bg);color:var(--wait)}
.badge-resolved  {background:var(--res-bg);color:var(--resolved)}
.badge-closed    {background:var(--clos-bg);color:var(--closed)}
.badge-cancelled {background:var(--can-bg);color:var(--cancel)}
.badge-low       {background:var(--low-bg);color:var(--low-c)}
.badge-normal    {background:var(--norm-bg);color:var(--norm-c)}
.badge-high      {background:var(--high-bg);color:var(--high-c)}
.badge-critical  {background:var(--crit-bg);color:var(--crit-c);animation:pulse-crit 2s infinite}
@keyframes pulse-crit{0%,100%{box-shadow:0 0 0 0 transparent}50%{box-shadow:0 0 0 4px rgba(239,68,68,.15)}}
.badge-internal      {background:#faf5ff;color:#7c3aed}
.badge-role-superadmin        {background:#fef2f2;color:#dc2626}
.badge-role-technician        {background:#eff6ff;color:#2563eb}
.badge-role-staff             {background:#f8fafc;color:#64748b}
.badge-role-partner_technician{background:#fdf4ff;color:#7c3aed}

/* ══════════════════ PAGINATION ══════════════════ */
.pagination{display:flex;align-items:center;gap:4px;padding:14px 20px;border-top:1px solid #f1f5f9}
.page-btn{min-width:32px;height:32px;display:flex;align-items:center;justify-content:center;padding:0 8px;border-radius:var(--rxs);font-size:12.5px;font-weight:500;color:var(--t2);border:1px solid var(--card-border);transition:all .15s;text-decoration:none}
.page-btn:hover{background:#f1f5f9;color:var(--t1);text-decoration:none}
.page-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}

/* ══════════════════ SETTINGS TABS ══════════════════ */
.settings-tabs{display:flex;gap:4px;margin-bottom:20px;background:#fff;border:1px solid var(--card-border);border-radius:var(--r);padding:5px;box-shadow:var(--card-shadow);overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}
.settings-tabs::-webkit-scrollbar{display:none}
.tab-btn{padding:7px 14px;border-radius:var(--rs);font-size:13px;font-weight:500;color:var(--t2);transition:all .15s;text-decoration:none;white-space:nowrap;flex-shrink:0}
.tab-btn:hover{color:var(--t1);background:#f1f5f9;text-decoration:none}
.tab-btn.active{background:var(--primary-light);color:var(--primary);font-weight:700}

/* ══════════════════ GRIDS ══════════════════ */
.grid-2    {display:grid;grid-template-columns:1fr 1fr;gap:18px}
.grid-aside{display:grid;grid-template-columns:360px 1fr;gap:18px;align-items:start}
.grid-edit {display:grid;grid-template-columns:1fr 300px;gap:18px;align-items:start}
.reports-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:18px}
@media(max-width:900px){.grid-2,.grid-aside,.grid-edit{grid-template-columns:1fr}}

/* ══════════════════ STAR RATING ══════════════════ */
.star-rating{display:flex;flex-direction:row-reverse;gap:4px;font-size:22px}
.star-rating input{display:none}
.star-rating label{cursor:pointer;color:#e2e8f0;transition:color .1s}
.star-rating input:checked ~ label,.star-rating label:hover,.star-rating label:hover ~ label{color:#f59e0b}

/* ══════════════════ EMPTY STATE ══════════════════ */
.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:56px 20px;color:var(--t3);text-align:center;gap:12px}
.empty-icon{width:60px;height:60px;background:#f1f5f9;border-radius:var(--r);display:flex;align-items:center;justify-content:center;font-size:22px;color:var(--t4)}
.empty-state h4{font-size:15px;color:var(--t2);font-weight:700}
.empty-state p{font-size:13px;max-width:280px}

/* ══════════════════ FILTER BAR ══════════════════ */
.filter-bar{display:flex;align-items:flex-end;gap:10px;flex-wrap:wrap}
.filter-bar .form-group{margin-bottom:0;flex:1;min-width:130px}

/* ══════════════════ LOGIN PAGE ══════════════════ */
.login-bg{
  min-height:100vh;
  background:linear-gradient(135deg,#eef2ff 0%,#f0f9ff 50%,#f0fdf4 100%);
  display:flex;align-items:center;justify-content:center;padding:20px;
}
.login-wrap{
  width:100%;max-width:960px;
  background:#fff;border-radius:20px;
  box-shadow:0 20px 60px rgba(0,0,0,.12);
  display:grid;grid-template-columns:1fr 1fr;overflow:hidden;min-height:540px;
}
.login-left{
  background:linear-gradient(145deg,#eff6ff 0%,#dbeafe 50%,#e0e7ff 100%);
  padding:44px 40px;display:flex;flex-direction:column;justify-content:space-between;
  position:relative;overflow:hidden;
}
.login-left::before{
  content:'';position:absolute;width:300px;height:300px;border-radius:50%;
  background:rgba(59,130,246,.08);top:-60px;right:-60px;pointer-events:none;
}
.ll-brand{display:flex;align-items:center;gap:10px}
.ll-logo{width:36px;height:36px;background:linear-gradient(135deg,#2563eb,#60a5fa);border-radius:10px;display:flex;align-items:center;justify-content:center}
.ll-logo svg{width:18px;height:18px}
.ll-brand-name{font-size:17px;font-weight:800;color:var(--t1)}
.ll-hero h2{font-size:26px;font-weight:800;color:var(--t1);line-height:1.3;letter-spacing:-.5px;margin-bottom:12px}
.ll-hero p{font-size:14px;color:var(--t2);line-height:1.7;max-width:300px}
.ll-illustration{
  width:100%;border-radius:12px;
  background:rgba(255,255,255,.6);
  border:1px solid rgba(255,255,255,.8);
  padding:20px;display:flex;align-items:center;justify-content:center;
  min-height:160px;
}
.ll-ill-inner{text-align:center;color:var(--t3)}
.ll-ill-inner i{font-size:48px;color:var(--primary);opacity:.5}

.login-right{padding:44px 40px;display:flex;flex-direction:column;justify-content:center}
.lr-logo-wrap{text-align:center;margin-bottom:28px}
.lr-logo-icon{
  width:52px;height:52px;background:linear-gradient(135deg,#2563eb,#60a5fa);
  border-radius:14px;display:flex;align-items:center;justify-content:center;
  font-size:22px;margin:0 auto 14px;
}
.lr-logo-icon svg{width:24px;height:24px}
.lr-logo-wrap h1{font-size:22px;font-weight:800;color:var(--t1);letter-spacing:-.4px}
.lr-logo-wrap p{font-size:13px;color:var(--t3);margin-top:5px}
.login-footer{text-align:center;margin-top:24px;font-size:12px;color:var(--t3)}

/* ══════════════════ ERROR PAGES ══════════════════ */
.error-page{min-height:100vh;background:var(--bg);display:flex;align-items:center;justify-content:center;text-align:center;padding:20px}
.error-box{max-width:440px}
.error-code{font-size:88px;font-weight:900;line-height:1;color:var(--primary);margin-bottom:10px;letter-spacing:-3px}
.error-box h2{font-size:22px;color:var(--t1);margin-bottom:10px;font-weight:800}
.error-box p{font-size:14px;color:var(--t3);margin-bottom:28px}

/* ══════════════════ UTILITY ══════════════════ */
.text-muted  {color:var(--t3)!important}
.text-primary{color:var(--primary)!important}
.text-success{color:#16a34a!important}
.text-danger {color:#dc2626!important}
.text-warning{color:#d97706!important}
.text-center {text-align:center}
.fw-500{font-weight:500}.fw-600{font-weight:600}.fw-700{font-weight:700}
.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}.mt-6{margin-top:24px}
.mb-2{margin-bottom:8px}.mb-3{margin-bottom:12px}.mb-4{margin-bottom:16px}.mb-6{margin-bottom:24px}
.p-0{padding:0!important}.p-3{padding:12px!important}
.d-flex{display:flex}.align-center{align-items:center}.gap-2{gap:8px}.gap-3{gap:12px}
code{font-family:'Cascadia Code','Fira Code',monospace;font-size:12.5px;background:#f1f5f9;color:#2563eb;padding:2px 7px;border-radius:5px;border:1px solid #e2e8f0}
hr,.divider{border:none;border-top:1px solid #f1f5f9;margin:20px 0}

/* ══════════════════ RESPONSIVE ══════════════════ */
@media(max-width:768px){
  .toggle-btn{display:flex}
  .sidebar{transform:translateX(calc(-1 * var(--sw)));box-shadow:4px 0 20px rgba(0,0,0,.12)}
  .sidebar.open{transform:translateX(0)}
  .main-wrapper{margin-left:0!important;overflow-x:hidden}
  .content{padding:12px}
  .stats-row{grid-template-columns:1fr 1fr}
  .ticket-grid{grid-template-columns:1fr}
  .topbar-search{display:none}
  .login-wrap{grid-template-columns:1fr}
  .login-left{display:none}
  .login-right{padding:36px 28px}
  .card{border-radius:10px}
  .card-body{padding:12px}
}
@media(max-width:480px){
  .stats-row{grid-template-columns:1fr}
  .form-row{grid-template-columns:1fr}
}